At Primerian Music, we strive to provide high-quality music products that meet your needs. However, due to the nature of digital goods, all sales are final. Please review our Refund Policy carefully before making a purchase.
1. Digital Products: All music and digital content available on Primerian Music are digital products. Once a purchase is completed, you will receive immediate access to the download link(s) for the product(s). Due to the instant and irrevocable nature of digital downloads, we do not offer refunds or exchanges for any purchases.
2. Exceptions: We understand that exceptional circumstances may arise. Refunds may be considered in the following cases:Corrupted File: If the file is corrupted or damaged and cannot be used, please contact us within 7 days of purchase. We will either replace the file or issue a refund.Incorrect Product:
If you receive the wrong product due to an error on our part, we will provide the correct product or issue a refund.All refund requests must be made within 7 days of purchase. Please include your order number and a detailed description of the issue when contacting us.
3. How to Request a Refund: To request a refund under the exceptions listed above, please contact our customer support team at
support@primerianmusic.com
with the following details:
Your name
Order number
Date of purchase
A clear description of the issue.
We will review your request and respond within [3-5] business days. If a refund is approved, it will be processed using the original method of payment. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.
4. ChargebacksIf you initiate a chargeback with your payment provider without first contacting us to resolve the issue, we reserve the right to deny future purchases from your account. Chargebacks are a serious issue and can result in the suspension of your account.
5. Contact Information
If you have any questions about these Terms, please contact us at support@primerianmusic.com
Primerian Music
